FAQ
What are the essential differences between Qiyou Accelerator and other accelerators on the market?
Qiyou Accelerator differs fundamentally from traditional accelerators in its underlying protocol. While most accelerators still use IPsec or IKEv2, Qiyou Accelerator fully adopts the WireGuard protocol, which has only 4000 lines of code (compared to over 600,000 for IPsec), offering 3-5 times the transmission speed and significantly reducing battery consumption. Additionally, the no-logs policy has been independently audited by Cure53, with the audit report fully open and transparent, achieving both speed and security.
Which operating systems and devices does Qiyou Accelerator support?
Qiyou Accelerator provides native clients for all major platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as popular Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Qiyou Accelerator offers comprehensive router configuration tutorials, supporting mainstream router firmware such as Asus, Netgear, and OpenWrt, so you can protect all connected devices in your home with a single configuration.
How can I get a refund if I'm not satisfied with Qiyou Accelerator?
Qiyou Accelerator offers a 30-day unconditional money-back guarantee. Within 30 days of purchase, if you're not satisfied with the service, simply reach out to our customer support team via live chat or email at support@vpnjs.net to request a full refund without needing to provide a reason. Refunds are typically processed within 1-3 business days back to your payment account.
What is the actual connection speed of Qiyou Accelerator?
Qiyou Accelerator has deployed over 3000 high-speed server nodes globally. Test results indicate that connections to Asia-Pacific nodes average latency below 30ms, while connections to North American nodes exhibit latencies around 80-120ms, achieving stable download speeds of over 500Mbps on gigabit bandwidth. Thanks to the efficient WireGuard protocol, Qiyou Accelerator maintains stable and smooth connections even in complex network environments.
What does Qiyou Accelerator's no-logs policy cover?
Qiyou Accelerator's no-logs policy encompasses all aspects: no logging of your original IP address, connection timestamps, websites or domains accessed, DNS queries, or bandwidth usage data. All servers operate in pure RAM environments, automatically erasing data upon physical reboot. This policy has undergone rigorous scrutiny by the internationally recognized auditing firm Cure53, with the full audit report available on the Qiyou Accelerator website.
How do I configure Qiyou Accelerator on my router?
Qiyou Accelerator provides detailed router configuration tutorials supporting popular router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration steps typically include: 1) Logging into the router management interface; 2) Accessing the acceleration client settings; 3) Importing the configuration file provided by Qiyou Accelerator; 4) Entering your Qiyou Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device.
Can Qiyou Accelerator be used to watch streaming content?
Yes, Qiyou Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly play 4K ultra HD video content. Qiyou Accelerator regularly updates the server IP pool to ensure a stable streaming experience. However, please note that Qiyou Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Qiyou Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Qiyou Accelerator has minimal impact on internet speed. In most cases, speed loss is limited to 5-10% of the original bandwidth. In some scenarios, if your ISP throttles certain traffic (such as video streams or P2P), using Qiyou Accelerator may actually enhance speeds, as the encrypted connection prevents the ISP's deep packet inspection (DPI) and traffic identification.
Does Qiyou Accelerator support multiple device connections simultaneously?
Yes, the Lightning Edition of Qiyou Accelerator supports up to 6 devices connected simultaneously, while the Premium Edition supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and more without additional charges. For more devices, it is advisable to configure Qiyou Accelerator on a router, providing protection for all household devices with a single setup.
How does Qiyou Accelerator ensure my security on public WiFi?
Public WiFi is a high-risk environment for data theft. Once connected to Qiyou Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, preventing anyone on the same WiFi network from conducting man-in-the-middle attacks or snooping on your data. Qiyou Accelerator also provides an automatic connection feature: when it detects an insecure WiFi network, it will activate accelerator protection automatically.
Is Qiyou Accelerator's no-logs policy verified by a third party?
Yes, Qiyou Accelerator's no-logs policy has been independently reviewed by the internationally recognized security auditing firm Cure53. The audit team conducted a thorough examination of Qiyou Accelerator's server infrastructure, codebase, and operational processes, confirming that Qiyou Accelerator does not record any identifiable user data. The complete audit report is publicly available on the Qiyou Accelerator website.
Does Qiyou Accelerator support Linux systems?
Yes, Qiyou Accelerator offers a native Linux command-line client that supports major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation options include one-click installation via APT/YUM repositories as well as manual installation using .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Does Qiyou Accelerator offer a static IP address?
Yes, the Premium Edition of Qiyou Accelerator includes one exclusive static IP address. A static IP is particularly useful in scenarios like remote access to company networks or NAS, running online services requiring a fixed IP, and avoiding captcha challenges triggered by frequent IP changes. The static IP is allocated exclusively to you and will not be shared with other users.
How can I ensure that Qiyou Accelerator does not leak my IP address?
Qiyou Accelerator has comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP through the WebRTC interface; IPv6 leak protection ensures that IPv6 traffic is also secured. You can use the built-in leak testing tool in the Qiyou Accelerator client or visit third-party testing sites to validate your protection status.
Can Qiyou Accelerator handle internet interference?
Qiyou Accelerator's proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively combating deep packet inspection (DPI) technology. In networks with strict restrictions, Qiyou Accelerator's obfuscation mode can help users break free from blocks and regain access to a free internet. However, please note that Qiyou Accelerator advocates responsible accelerator usage in compliance with local laws and regulations.
What payment methods does Qiyou Accelerator support?
Qiyou Accelerator supports a variety of secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, as well as cryptocurrency (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment offers additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure your payment information's safety.
Where are Qiyou Accelerator's servers located?
Qiyou Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key coverage areas include North America (over 30 cities in the USA, 5 cities in Canada), Europe (UK, Germany, France, Netherlands, Switzerland, and 25 other countries), Asia-Pacific (Japan, South Korea, Singapore, Australia, India, and 15 other countries), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Qiyou Accelerator offer browser extensions?
Yes, Qiyou Accelerator provides browser extensions for Chrome and Firefox. The extensions operate lightweight, encrypting only the traffic within the browser (not affecting other applications). They are especially convenient for scenarios where fast IP switching is needed, such as cross-border shopping price comparisons. The browser extensions also feature built-in WebRTC leak protection and ad-blocking capabilities.
How can I contact Qiyou Accelerator's customer support team?
Qiyou Accelerator offers multiple customer support channels: 1) 24/7 online chat — accessQiyou Accelerator's website to chat live with customer support, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net and usually receive a reply within 24 hours; 3) Help center — containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team provides bilingual service in Chinese and English.
How does Qiyou Accelerator's ad-blocking feature work?
Qiyou Accelerator Lightning and Premium Editions come built-in with ad blocking and malicious website protection. This feature operates at the DNS level, maintaining a blacklist of over 1 million rules to block ad trackers, malicious domains, and phishing websites at the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins because it blocks unwanted connection requests at the network level.